For all orders we Offer Combined Flat Rate Shipping.
The vast majority of orders within Australia will be a flat $15 to $25 for delivery, some items will be less as noted in there product listing and will need to be manually altered after your order is placed.
Postage quoted is for one item in one box. Buy multiple items that can be sent in a box up to 60cm x 40cm x 30cm(Six 1:18 Diecst cars for example) and only pay for postage once. Remote area's may incure addition postage charge
Large Packages (Typically items larger than 1/4 Scale statues) are $25+ please email us at email@example.com
for extact postal cost. You don't have to wait for the quote to place your order. As you can choose to differ payment in the checkout, and if its higher than you are willing to spend. Then you can cancel the order at no cost.
Combined Flat Rate Shipping, Means it, will cost you the same amount, whether you buy a single item or multiple items. We can also combine shipping with our E-Bay Auctions, if you win an auction and then you wish to then buy a product off our website we can combine the order's so you will only be paying one shipping price}.
We use Australian Post for smaller parcels and PO Box's, all items sent via Australia post in Australia are registered and require signature on delivery or
pick up. Australia Post Items are sent Tuedays and Fridays.
International Orders are also shipped through Australia Post, shipping times are 3 - 10 working days with Air Mail, While Express courier will be 2 to 5 business for normal delivery times. All international parcels are sent with insurance where avaliable. Please
email for international shipping quotes.
Tracking for standard airmail from Australia Post is forwarding the receiving country, so tracking where available is from the recieving countries postal service.
For countries where Pack & Track is available. Orders will be sent that way, rather than by standard airmail.
All express courier orders will have full online tracking from both Austpost and the postal site of the recieving country.
We use Fastway Courier to send larger Packages within Australia(shipping every day Monday to Friday); all parcels can be tracked via the Fastway website. Delivery is usually 2 working days to most
central destinations. Couriers can not deliver to P.O. Boxes.
KOLLECTABLE KAOS SHIPS PRODUCT ALL OVER THE WORLD!
At this time our warehouse is based in Australia. All international customer orders will be fulfilled from our Australian warehouse.
Shipping quotes will be display in cart before purchase.
If your order is a mix of instock and pre-order item and you would like an exact shipping quote, please email us at firstname.lastname@example.org with your postal address and what you would like to purchase.
International Shipping Restrictions:
At this time we are unwilling to make shipments to Brazil & Peru using airmail. As too many orders go missing. However we are willing to post to those contries via express courier. As express courier has very few or any issues occur.
We will not ship to China regardless of postal method. As the rate of post damage to China we experienced was unacceptable.
Kollectable Kaos will ship to all other countries, however we will only accept international money orders or PayPal in $AU.
All payPal fees and charges will be calculated and added to your checkout automatically, Please email first for postage quote prior to paying via PayPal.
International Shipping and Handling Charges:
Although our web site automatic calculates for international shipping the exact price may vary. Please email for an exact international shipping quote. All shipping charges to international addresses are calculated by weight and country of destination. Shipments from the Australian warehouse are sent via Australia Post. International customers will be responsible for brokers fees, import duties and or taxes. Charges vary between countries and we strongly recommend that you contact your local customs office for more information.
International Shipping Quotes:
Please contact us via email for international shipping quotes, and allow 48 hours for a response.
DO NOT WAIT FOR A SHIP QUOTE TO PLACE YOUR ORDER.
In many instances, certain products are selling out very quickly. We do not want you to miss your opportunity to purchase any items because you are waiting for a shipping quote. If the quote is not satisfactory you are free to cancel your order with us!
Kollectable Kaos policy is that if you have placed an order for a "Pre-order" or "back-ordered" item, along with product that is in-stock, we will ship the product which is in-stock first, and then the other items as they become available. Kollectable Kaos will not hold in-stock items in our warehouse until all pre-order items from an order arrive. Kollectable Kaos will ship items as they are available to ship. Please note that this will result in a ship charge for each shipment which means that the final shipping charge will be different than the charge noted on your order.
SHIPMENTS OF INTERNATIONAL ORDERS
All international orders are shipped with insurance where avaliable.
1. We inspect all items prior to shipping however if you do have a damaged product you may return it at your expence for a replacement. All returns for
replacements, must be sent to us within 14 days of the original delivery date of the product to you. The product must also arrive in its original
box/packaging in the same condition as it was sent to you..
Many of our items are Limited Editions that may not be available for replacement at the time the return is received. In this case, we would offer a full refund
of the original product purchase price
2. If packaging appears to be damaged at time of delivery please do not sign for the goods. Once signed for you are saying that the Items are in good order, this
voids the insurance. If the Item appears to be damaged Bring it to the Delivery Persons Attention and notify us and we will take it up with the Courier/Aus Post Do not take delivery of the package.
3. Please be sure of your selection as we will not return/refund an item if you simply change your mind.
4. Refunds will only be given if we cannot replace the item.
All items are inspected before shipping i.e.: statues, cars etc. If you do not want the items opened at all please let us know. Sealed items are considered to be in mint condition and do not have any return options.
Kollectable Kaos policy is that if you have placed an order for a "Pre-order" or "back-ordered" item, along with product that is in-stock, we will ship the product
which is in-stock first, and then the other items as they become available. Kollectable Kaos will not hold in-stock items in our warehouse until all pre-order
items from an order arrive. Kollectable Kaos will ship items as they are available to ship. Please note that this will result in a ship charge for each shipment which
means that the final shipping charge will be different than the charge noted on your order.
Rest assured we at Kollectable Kaos are collectors, we understand the importance of good packaging to make sure you receive mint condition collectables. We take every care possible when processing your order.
Kollectable Kaos will not incur the Postage charge of Goods being returned.
By placing an order with us you are agreeing to our terms, conditions and policies
if you do not agree with the terms, conditions and policies please do not make an order.
Kollectable Kaos reserves the right to refuse service to any person they deem.